Privacy Policy

GoMovers is committed to handling personal data responsibly and in accordance with applicable Singapore data-protection requirements.

For the purposes of this Policy, “personal data” generally refers to information about an individual who can be identified:

• From that information alone; or
• From that information together with other information to which an organisation has or is likely to have access.

This Policy applies to personal data in our possession or under our control.

It does not apply to information that has been anonymised so that an individual can no longer reasonably be identified.

The personal data we collect depends on how you interact with GoMovers and the services requested.

2.1 Identification and Contact Information

We may collect:

• Full name
• Telephone or WhatsApp number
• Email address
• Residential or business address
• Pickup and delivery addresses
• Billing address
• Company name
• Job title or department
• Preferred communication method
• Authorised representative details
• Delivery-recipient details
• Signature, acknowledgement, or written confirmation

We generally do not require national identification numbers unless they are reasonably necessary for access, verification, compliance with a legal requirement, or another purpose specifically disclosed to you.

2.2 Enquiry and Quotation Information

We may collect:

• Service required
• Preferred service date
• Pickup and delivery locations
• Property or premises type
• Floor level
• Lift and staircase information
• Loading-bay and parking information
• Access restrictions
• Item lists
• Estimated quantities, measurements, or volume
• Packing requirements
• Dismantling or reassembly requirements
• Disposal requirements
• Storage or fulfilment requirements
• Cleaning or touch-up requirements
• Building-management requirements
• Additional instructions or notes

2.3 Photographs, Videos, and Condition Records

We may collect photographs, videos, or other condition records showing:

• Items to be moved, transported, stored, delivered, or disposed of
• Item quantity, dimensions, packaging, and condition
• Existing scratches, cracks, defects, or damage
• Pickup and delivery areas
• Access routes
• Lifts, staircases, corridors, loading areas, and parking arrangements
• Goods received into storage
• Proof of collection or delivery
• Service completion
• Matters relating to loss, shortage, damage, complaints, or disputes

2.4 Booking and Service Information

We may collect:

• Accepted quotations
• Booking confirmations
• Service dates and times
• Manpower, vehicle, equipment, and material requirements
• Delivery and collection records
• Packing-material delivery and return records
• Waiting-time records
• Service-completion records
• Customer feedback
• Complaints and claims
• Communications and instructions relating to the service

2.5 Payment and Transaction Information

We may collect:

• Invoice and receipt details
• Payment and deposit amounts
• Payment dates and methods
• Bank-transfer or PayNow references
• Name associated with a payment
• Outstanding balances
• Refund amounts and dates
• Refund destination details
• Accounting and transaction records

GoMovers does not ordinarily require customers to provide full payment-card information directly to us.

2.6 Warehousing and Fulfilment Information

For warehousing, inventory, and fulfilment services, we may collect:

• Business-customer and contact details
• SKU and product information
• Inventory quantities
• Batch or expiry information
• Order references
• Recipient names
• Recipient telephone numbers
• Delivery addresses
• Delivery instructions
• Return instructions
• Proof-of-delivery records
• Failed-delivery information
• Inventory adjustment records

2.7 Website and Technical Information

Depending on the website configuration and tools enabled, we may collect:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Website interactions
• Form-submission information
• Cookie or session identifiers
• Security and error logs

2.8 Communications

We may retain records of communications made through:

• Website forms
• Email
• WhatsApp
• Telephone
• SMS
• Social-media platforms
• Written correspondence
• Other agreed communication channels

We may collect personal data:

• Directly from you
• Through our website forms
• Through WhatsApp, telephone, email, or social-media communications
• During site visits
• When preparing or revising a quotation
• When confirming a booking
• When delivering or collecting packing materials
• When performing a service
• When receiving or refunding payments
• When receiving goods into storage
• When processing fulfilment orders
• From an authorised representative
• From a business customer
• From a delivery recipient
• From a supplier or service partner
• From building management or security personnel
• Through website cookies, security logs, or analytics tools where enabled
• From publicly available sources where appropriate and lawful

Where you provide personal data about another individual, such as a family member, employee, authorised representative, delivery recipient, or customer, you must ensure that:

• The information is accurate and relevant.
• You have appropriate authority, consent, or another basis permitted under applicable law to provide it.
• The individual has been informed where appropriate.
• The information is provided only for the relevant service or business purpose.

We may collect, use, or disclose personal data for purposes including:

• Responding to enquiries
• Preparing and revising quotations
• Clarifying service requirements
• Conducting site visits
• Assessing item quantity, dimensions, and condition
• Confirming bookings
• Reserving manpower, vehicles, equipment, and materials
• Planning routes and schedules
• Coordinating building, loading, parking, and access arrangements
• Delivering and collecting cartons or packing materials
• Performing moving and transportation services
• Providing warehousing and storage services
• Receiving and managing inventory
• Processing fulfilment orders
• Picking, packing, and labelling goods
• Preparing and dispatching deliveries
• Coordinating disposal, recycling, donation, reuse, or removal
• Providing cleaning, repair, or touch-up support
• Communicating service updates and instructions
• Contacting authorised representatives and delivery recipients
• Issuing quotations, invoices, receipts, and statements
• Processing deposits, payments, and refunds
• Managing outstanding balances
• Responding to feedback, complaints, and claims
• Investigating loss, shortage, damage, or disputes
• Maintaining service, safety, and operational records
• Preventing fraud, misuse, and unlawful activity
• Protecting customers, staff, goods, premises, systems, and legal rights
• Managing suppliers, subcontractors, and service partners
• Improving our website, operations, and services
• Meeting accounting, audit, legal, and regulatory requirements
• Establishing, exercising, or defending contractual and legal rights
• Other purposes reasonably related to the above

We will seek to collect, use, and disclose only the personal data that is reasonable and relevant for the applicable purpose.

When you submit a website enquiry, we may collect information such as:

• Full name
• Contact number
• Email address
• Service required
• Preferred service date
• Pickup, delivery, or service address
• Floor, access, loading, or parking information
• Item details
• Additional instructions or notes

We may use this information to:

• Respond to your enquiry
• Understand your requirements
• Prepare a quotation
• Recommend an appropriate service
• Arrange a site visit where needed
• Follow up regarding the enquiry

Submitting an enquiry does not require you to accept a quotation or confirm a booking.

Please avoid submitting unnecessary sensitive, confidential, or unrelated information through a general website form.

Customers may provide photographs or videos to help GoMovers:

• Assess item quantity, dimensions, and condition
• Review access conditions
• Estimate manpower and vehicle requirements
• Plan packing and handling
• Prepare a more accurate quotation

GoMovers may also create photographs, videos, or condition records before, during, or after a service for:

• Recording existing item or property conditions
• Documenting cracks, scratches, defects, or weakness
• Confirming goods collected or delivered
• Recording goods received into storage
• Operational coordination
• Safety purposes
• Investigating complaints, loss, shortage, or damage
• Proof of service or completion
• Resolving disputes

Where our team identifies existing damage, weakness, or another concern that does not appear to have been caused by GoMovers, we may document the condition and contact the customer or authorised representative before continuing.

Such records may be shared with the customer, authorised representatives, relevant staff, service partners, insurers, professional advisers, or authorities where reasonably necessary.

We will not ordinarily publish identifiable photographs or videos of a customer’s home, business premises, personal belongings, employees, family members, or other individuals for advertising or social-media marketing without appropriate permission.

Customers should avoid including unrelated confidential information, identity documents, financial records, or other unnecessary personal data in photographs or videos.

We may use personal data to:

• Prepare and issue quotations
• Record quotation acceptance
• Confirm service dates
• Record Booking Deposits
• Record Refundable Packing Materials Deposits
• Deliver cartons and other packing materials
• Record the quantity of materials supplied
• Arrange return collection
• Confirm the quantity and condition of returned materials
• Process deposit refunds
• Issue invoices and receipts
• Track outstanding balances
• Verify payments
• Resolve payment discrepancies

Communications relating to an active enquiry, quotation, booking, payment, delivery, collection, or refund are service or administrative communications and are not treated as optional marketing messages.

Payment, refund, and transaction records may be retained for accounting, audit, fraud-prevention, dispute-resolution, and legal purposes.

Business customers using our warehousing or fulfilment services may provide personal data relating to:

• Their customers
• Delivery recipients
• Employees
• Authorised contacts
• Suppliers
• Return senders

This may include:

• Recipient name
• Telephone number
• Delivery address
• Order reference
• Delivery instructions
• Parcel or product information
• Proof-of-delivery records
• Failed-delivery or return information

The business customer is responsible for ensuring that it is authorised to provide such personal data to GoMovers.

We may process recipient data for:

• Order preparation
• Picking, packing, and labelling
• Dispatch and delivery coordination
• Recipient communications
• Proof of delivery
• Failed-delivery handling
• Returns
• Operational reporting
• Customer-service enquiries

Where GoMovers processes personal data on behalf of a business customer, additional confidentiality, contractual, or data-processing terms may apply.

We may disclose relevant personal data to employees and parties who assist us in providing or supporting our services, including:

• Movers and drivers
• Operations and warehouse personnel
• Delivery partners
• Subcontractors
• Fulfilment partners
• Disposal, recycling, or removal providers
• Cleaning or repair partners
• Building management and security personnel
• Loading-bay or access administrators
• Website-hosting and IT-support providers
• Cloud-storage, email, and communication providers
• Accountants and auditors
• Insurers and insurance advisers
• Lawyers and professional advisers

We will seek to disclose only the information reasonably required for the applicable purpose.

We may also disclose personal data:

• Where required or permitted by law
• In response to a lawful request from an authority
• To investigate suspected fraud or unlawful conduct
• To protect the safety of any person
• To establish, exercise, or defend legal rights
• In connection with a restructuring, sale, transfer, or reorganisation of the business, subject to appropriate safeguards

GoMovers does not sell or rent personal data to unrelated third parties for their independent marketing purposes.

Our website or communications may contain links to or use services operated by third parties, including:

• WhatsApp
• Social-media platforms
• Online maps
• Payment or communication services
• Other external websites or applications

When you use these services, the relevant third party may collect or process information under its own terms and privacy policy.

GoMovers does not control and is not responsible for the availability, content, security, privacy practices, terms, or performance of independent third-party services.

Information sent to GoMovers through WhatsApp or a social-media platform may also be processed by the relevant platform.

Users should review the applicable terms and privacy policies before using those third-party services.

Our website may use cookies or similar technologies for purposes such as:

• Enabling essential website functions
• Remembering preferences
• Maintaining website security
• Preventing spam or malicious submissions
• Diagnosing website errors
• Measuring website performance
• Understanding how visitors use the website
• Improving website content and usability

Depending on the tools enabled, cookies or similar technologies may collect:

• IP address
• Browser and device information
• Pages visited
• Date and time of visits
• Referral source
• Website interactions
• Cookie or session identifiers

Essential cookies may be necessary for the website to function correctly.

We do not currently use independent third-party advertising cookies or behavioural advertising tools on our website.

If analytics, advertising, or other non-essential tools are introduced in the future, GoMovers will update this Policy and provide appropriate notice or obtain consent where required by applicable law.

Users may manage or block cookies through their browser settings. Disabling certain cookies may affect website functionality.

We may contact you regarding:

• An enquiry or quotation
• A booking or service date
• Access arrangements
• Packing-material delivery or return
• Payment or refund
• Moving, collection, or delivery updates
• Storage or fulfilment instructions
• Complaints or claims
• Other operational or administrative matters

These communications may be necessary to provide or administer the service requested.

Where permitted, we may separately send information concerning:

• GoMovers services
• Promotions
• New business solutions
• Relevant service updates
• Special offers

Marketing communications will be sent only where appropriate consent has been obtained or where the communication is otherwise permitted under applicable law.

You may request to stop receiving marketing communications by:

• Replying with an opt-out request
• Following any unsubscribe instructions
• Contacting GoMovers directly

We will process the request within a reasonable period.

Stopping marketing communications will not prevent GoMovers from sending necessary communications concerning an active enquiry, quotation, booking, service, payment, delivery, complaint, or other ongoing business matter.

Where marketing messages are sent to Singapore telephone numbers, GoMovers will comply with applicable Do Not Call requirements.

GoMovers will implement reasonable administrative, physical, and technical measures to protect personal data against:

• Unauthorised access
• Collection
• Use
• Disclosure
• Copying
• Modification
• Loss
• Destruction
• Disposal
• Similar security risks

Measures may include:

• Access restrictions
• Password and account protection
• Secure devices and systems
• Appropriate staff access
• File-management controls
• Backup arrangements
• Security updates
• Appropriate disposal of records
• Service-provider safeguards

No electronic transmission, device, system, or storage method can be guaranteed to be completely secure.

Where a personal-data breach occurs, GoMovers will take reasonable steps to:

• Contain the incident
• Investigate what occurred
• Assess the nature and potential impact
• Reduce possible harm
• Improve relevant safeguards
• Notify the PDPC and affected individuals where required by applicable law

GoMovers will retain personal data only for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing or administering the requested services
• Maintaining customer and service records
• Maintaining accounting and transaction records
• Warehouse and inventory administration
• Legal and regulatory compliance
• Resolving complaints or disputes
• Fraud prevention
• Establishing, exercising, or defending legal rights
• Other legitimate operational purposes

Different categories of personal data may be retained for different periods.

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to:

• Delete it
• Destroy it securely
• Anonymise it
• Remove the means by which it may be associated with an identifiable individual

Subject to applicable law, you may request:

• Access to personal data that GoMovers holds about you
• Information about how your personal data has been used or disclosed
• Correction of inaccurate or incomplete personal data

We may request information to verify your identity and authority before processing a request.

Access or correction may be restricted or refused where an exception under applicable law applies.

Where permitted, GoMovers may charge a reasonable administrative fee for processing an access request. We will inform you of the applicable fee before proceeding.

You may withdraw consent for the collection, use, or disclosure of your personal data by giving reasonable written notice.

Before processing the withdrawal, we may explain the likely consequences.

Withdrawal of consent may affect our ability to:

• Respond to an enquiry
• Prepare a quotation
• Confirm or perform a service
• Process a payment or refund
• Arrange a collection or delivery
• Continue warehousing or fulfilment services
• Resolve a complaint or claim

Withdrawal of consent does not affect processing that:

• Occurred before the withdrawal took effect
• Is required or permitted by law
• Is reasonably required for accounting, fraud-prevention, dispute-resolution, or legal purposes

A withdrawal request does not necessarily require the immediate deletion of all existing records.

16.1 Overseas Processing or Storage

Some technology, website-hosting, cloud-storage, email, communication, social-media, or IT providers may process or store information outside Singapore.

Where GoMovers transfers personal data outside Singapore, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements and that the personal data receives a standard of protection comparable to that required under the Singapore Personal Data Protection Act 2012, unless an applicable exception applies.

16.2 Accuracy

We rely on customers and other individuals to provide information that is accurate, complete, and current.

Please notify GoMovers promptly where information relevant to an active service, payment, delivery, complaint, or business arrangement changes.

16.3 Third-Party Information

Where you provide personal data belonging to another person, you represent that you have appropriate authority, consent, or another basis permitted under applicable law to provide that information for the relevant purpose.

16.4 Changes to This Policy

We may update this Privacy Policy to reflect changes in:

• Our website
• Services
• Business operations
• Technology
• Service providers
• Legal or regulatory requirements

The revised Policy will be published on our website with an updated “Last Updated” date.

Your continued use of our website or services after an update does not remove any consent, notification, or other legal requirement that applies under applicable law.

For privacy enquiries, access or correction requests, withdrawal-of-consent requests, complaints, or concerns about how personal data is handled, please contact:

Data Protection Officer
GoMovers Pte. Ltd.

153 Kampong Ampat
Singapore 368326

Email: dpo@gomovers.com.sg
Telephone / WhatsApp: +65 8768 8348
Website: www.gomovers.com.sg

Please provide sufficient information for us to understand and process your request.

GoMovers may request reasonable verification before disclosing, correcting, deleting, or otherwise acting on personal data.